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Right of withdrawal

It happens sometimes to make a bad choice and even more when it comes to online sales.

We understand that. Therefore we guarantee you the right to return one or all the ordered products and get your money back.

The time limit for withdrawal is 30 days from the date of purchase. You must first notify us of your intention to return a product and then send the package within 7 days after notification. The product must be returned in an unused condition, in its original packaging.

Upon receipt, we will refund the purchase price in full (not including delivery cost). CLICK HERE for more information on the right of withdrawal.

The product must be returned to the following address: 

POLYMAR sprl - Rue de I'Industrie 3 - 1400 Nivelles - Belgium.

Warranty

The two-year legal warranty applies to defects of conformity existing upon delivery of the purchased product. You must first notify us of your intention to return a product and then send the package within 7 days after notification. Return charges are at your cost.

After examining the customer's complaint and if it believes this complaint to be justified, POLYMAR will either reimburse the purchase price of the product or replace the product or proceed to repair it. The choice of repair method is the reponsibility of POLYMAR.

CLICK HERE for further warranty information.

Download here the return form